www.casino Privacy
Policy

1. Who We Are

www.casino is an online gaming and casino platform accessible at wwwcasino.app, operated for the benefit of Filipino players and other eligible users. For the purposes of this Privacy Policy, www.casino acts as the Personal Information Controller in respect of the personal data you provide to us or that we collect about you in connection with your use of the platform.

We are committed to handling your personal information responsibly, transparently, and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all relevant issuances of the National Privacy Commission (NPC) of the Philippines.

2. Data We Collect

www.casino collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is collected and processed. The categories of personal data we may collect include:

2.1 Identity & Contact Information

• Full legal name, date of birth, and nationality
• Government-issued identification numbers (e.g., Philippine passport number, driver's licence number, PhilSys National ID number, SSS/GSIS number)
• Email address, mobile number, and residential address (including city, province, and postal code)

2.2 Account & Financial Information

• Username, encrypted password, and account preferences
• Deposit and withdrawal history, transaction amounts, and payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account details — stored in tokenised or masked form)
• Account balance, bonus history, and wagering activity

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser type
• Pages visited, games played, session duration, and click-stream data
• Geolocation data (country and region level, derived from IP address)
• Cookies and similar tracking technologies (see Section 7)

2.4 Communications Data

• Records of your communications with our customer support team, including live chat transcripts, email correspondence, and support ticket history
• Responses to surveys, feedback forms, or promotional communications where you have opted in

2.5 Verification Documents

• Copies of government-issued identification documents submitted for KYC (Know Your Customer) verification
• Proof of address documents (e.g., utility bills, bank statements)
• Source of funds documentation, where required by our AML compliance obligations

3. How We Collect Data

www.casino collects your personal data through the following means:

• Directly from you — when you register for an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically — through cookies, web beacons, and similar technologies when you browse or use the www.casino platform. This includes technical data about your device and usage patterns.
• From third parties — including identity verification service providers, payment processors (such as GCash, PayMaya, and Philippine banking partners), fraud prevention services, and analytics providers, where permitted by applicable law.
• From public sources — including publicly available government databases or sanctions lists, where required for AML/KYC compliance purposes.

4. How We Use Your Data

www.casino uses your personal data for the following purposes:

5. Legal Basis for Processing

www.casino processes your personal data on the following legal bases, as recognised under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your account, process transactions, and provide the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML/KYC obligations, tax reporting requirements, and regulatory directives.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Data

www.casino does not sell, rent, or trade your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Service Providers

We engage trusted third-party service providers to assist in operating the www.casino platform, including payment processors (GCash, PayMaya, Philippine banking partners), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

We may disclose your personal data to Philippine government authorities, regulatory bodies (including PAGCOR and the AMLC), law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of www.casino, our users, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the relevant successor entity. We will notify you of any such transfer and ensure that your data continues to be protected in accordance with this Privacy Policy.

6.4 With Your Consent

We may share your data with other third parties where you have given your explicit consent for us to do so.

7. Cookies & Tracking Technologies

www.casino uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and analyse how our services are used. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the platform to function. These enable core features such as account login, session management, and security. They cannot be disabled.
• Functional Cookies: Allow the platform to remember your preferences (such as language settings and display options) to provide a more personalised experience.
• Analytics Cookies: Help us understand how users interact with www.casino by collecting aggregated, anonymised usage data. This information is used to improve platform performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the www.casino platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

www.casino retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements under Philippine law.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act and related regulations.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a specific regulatory directive or ongoing investigation.
• Customer Support Records: Retained for up to three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

When personal data is no longer required, www.casino will securely delete or anonymise it in accordance with our internal data disposal procedures.

9. Data Security

www.casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard protocols.
• Encryption at Rest: Sensitive personal data stored on our servers is encrypted using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Regular Security Audits: Our platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scans.
• Incident Response: We maintain a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Data Privacy Act.

While www.casino takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by www.casino:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14. We will respond to all verified requests within thirty (30) days, or within such other timeframe as required by applicable law.

11. Children & Minors

The www.casino platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing casino-style online gambling. www.casino does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the www.casino platform, please contact us immediately using the details in Section 14.

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent access to gambling platforms.

12. International Data Transfers

www.casino primarily processes and stores personal data within the Philippines. However, some of our third-party service providers — including cloud hosting, analytics, and fraud prevention partners — may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, www.casino ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses, data processing agreements, or reliance on the recipient country's adequacy determination by the NPC.

By using the www.casino platform, you acknowledge and consent to the transfer of your personal data to other jurisdictions where our service providers operate, subject to the safeguards described above.

13. Policy Updates

www.casino may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on the www.casino platform informing users of the change.
• Where required by law or where changes are significant, notify registered users directly via email or in-platform notification.

Your continued use of the www.casino platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your personal data.

14. Contact & Data Protection Officer

www.casino has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated. The NPC is the independent authority responsible for administering and implementing the Data Privacy Act of 2012.